Connection In Progress Please Wait Anydesk

After you start the client connector on client computer, you may receive the following error message: Cannot connect the computer to the server because either another software installation is in progress or, the computer has a restart pending. Either complete the installation process, or, restart the computer and try to connect it again. Search for jobs related to Anydesk connection in progress please wait or hire on the world's largest freelancing marketplace with 19m+ jobs. It's free to sign up and bid on jobs.

The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.

Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications.However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.

How to reset 2FA / Two Factor Authentication

Do I need to be present at the remote side to start a session? (Unattended Access)

No, you can set a 'password for unattended access' to gain access remotely. See Unattended Access

I lost my password (my.anydesk.com)

To recover your password go to MyAnyDesk.com and hit 'Forgot your password? ', this will send a reset mail to the address stored in your account.

Can I use AnyDesk with other Remote Tools simultaneously?

Yes, it's possible to run instances of different solutions and AnyDesk at the same time with no restraints. AnyDesk can also run several instances at the same time.

Can I use my own namespace?

Yes, you may choose your own namespace for registered clients in on my.anydesk.com if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal

See Registration to register the client to a license.

Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk.Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.

Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.

Do my customers need a licensed version?

End users always get a free license of AnyDesk automatically.

How to make multiple connections?

AnyDesk can run an unlimited amount of sessions from a device as long as resources allow. AnyDesk also can run several instances on a device. Based on your license, your AnyDesk client can have multiple sessions simultaneously. The Free and Lite license will only allow one simultaneous session. The Professional license allows for as many sessions as ordered and Power license enables unlimited sessions for the number of active devices ordered.

Can I transfer files with AnyDesk?

How to connect automatically

The speed dial (background icons under the 'Connect'-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the 'set password' option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then 'Drop to desktop'.

Can I offer AnyDesk for downloading on my website?

Yes, customers can offer AnyDesk for download on their website. The best way would be to

create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest

version.

Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?

Connection In Progress Please Wait Anydesk

Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias

Does AnyDesk support Windows server?

Which ports does AnyDesk use?

To connect to the AnyDesk network port 80, 443 or 6568 is used. For standard listening port direct line connection is 7070 (TCP).

AnyDesk is slow despite LAN connection

AnyDesk might not recognize a direct connection and the session will be established via AnyDesk network. Direct connections display a play symbol in the status bar. If disabled, end

the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.

Why is there an orange question mark next to my cursor?

If AnyDesk can't fetch a cursor from the remote device, e.g., if you're connecting to a Windows Server without a mouse cursor connected, AnyDesk will display this static cursor as default.

Can another user connect to me via Browser or my website?

Can I lock the remote screen?

Yes, AnyDesk allows to lock the remote screen if permissions are set. See Permissions

How to work with dual monitors / multiple displays?

Remote displays are indicated by separate tabs in the session window. Switch between the monitors by clicking on a corresponding tab. To get separate windows for each monitor, (available only if your license supports simultaneous sessions), establish two sessions with a remote device and set each to another display. To get multiple sessions in fullscreen mode, switch from D3D-Rendering to OpenGL or DirectDraw.

Unexpected session ends, disconnects, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections.You may also setup a listening port in your firewall for AnyDesk in the Security Settings.

Why do I have to type the unattended password/login information/authorization manually for a specific client?

The remote client must allow the option to save his login information. See Unattended Access

I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.

If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.

I cannot use AnyDesk for controlling Security/AntiVirus Software

Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.

Can't get a session window, AnyDesk says: Waiting for Image

On Android: Make sure to give AnyDesk permission to record the screen. The first session request spawns the permission window. If not properly addressed, open Android settings - Apps - Choose AnyDesk - grant permissions.

If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.

Synchronization of the clipboard is not working

Check permissions. AnyDesk might have to be installed on the remote side.

Denied mouse cursor/no input on window

Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install

Flash flight simulator. AnyDesk or launch it as an administrator on the remote client. Professional license users

can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)

AnyDesk shows 0 as ID

This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall

Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.

Compatibility in Windows Vista Home Edition

In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows

Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows

XP'.

Scrolling on Android

Connection In Progress Please Wait Anydesk Video

For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android

Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard.The soft keyboard can be opened manually via the pie menu. See Android App

How can I close sessions from other devices to free sessions?

Go to the Portal and close the session in the 'Session' section. See MyAnyDesk Portal

I can't control the mouse and keyboard anymore on macOS

With macOS Mojave/Catalina, it is required to allow AnyDesk explicitly to control your device, you'll be prompted to do so automatically when running AnyDesk, it is however rather easy to miss this.

If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.

I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS

With macOS Catalina, it is required to allow AnyDesk to record your screen.

AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.

Whereveryou are in the world, you can access and remotely control your computer withAnyDesk. And when we say anywhere, we mean it!

Youjust left the office and are looking forward to a quiet evening, which is whyyou left your laptop at work. You’re already on the train when you get amessage from your co-worker who needs your help and asks you to connect totheir computer with AnyDesk. Now??!!

Should you get off the train, go back to the office, and fetch your laptop?

Not if you have a smartphone. Just access your co-worker’s computer from the train.

All you need to do is make sure both devices have downloaded AnyDesk.

Once you open the app, you’ll see your device already has an AnyDesk ID assigned to it. Below, enter the ID or Alias of your co-worker’s PC. Tap on the red arrow and get started!

Your phone is now waiting for the remote device to accept the connection, which means the usual request window pops up on your co-worker’s PC and they can choose what permissions they want to allow your phone to have.

As soon as they accept, you’re connected.

In the mobile app, all the settings are embedded in a pie menu that opens up when you tap and hold the gray AnyDesk button. To find out the names and uses of each section, just hold whatever section you want to find out more about and the text will hover on your screen.

Anydesk Not Connected

Obviously, you don’t need a mouse to control the remote device via the Android app. Your phone display is now your touchpad.

In touchpad mode, swiping one finger moves the mouse. A single tap is a left mouse click. So far, so good.

Scrolling down works by swiping with three fingers. A right mouse click can be done by tapping and holding. Tap with three fingers for a middle click. Double tapping and holding the second tap is like holding the left mouse button and moving the mouse. You can do things like drag and drop or select an area with this. By the way, you can actually use drag and drop while simultaneously zooming!

Now, let’s take a closer look at the pie menu.

On top, find thesettings that are usually optimally preset. Some of the things you can changeare whether or not you want your clipboard to be synchronized, how you want theremote screen to be displayed, and whether or not you want to transmit audio.

Go back to the pie menu and choose the next section, selecting the input type. Apart from displaying a keyboard and special buttons, you can change how the mouse moves. The standard setting – and the fastest way to control the mouse – is called touch input. Wherever you tap on the screen, the mouse moves there. If you are used to operating a notebook, you might want to try the other option called touchpad input, where your device behaves like – you guessed it – the touchpad on your laptop. That means simply tapping on the screen doesn’t move your mouse there, you need to move it by swiping. Try it out and find out which option is more intuitive for you.

You can switch between the screens underneath the input types in the pie menu, as well as switch to full-screen mode there as well.

Lastly, there’s the actions menu where you can take a screenshot, upload and download files, request more permissions, and bring up the program manager (ctrl+alt+del). The red button on the bottom closes the session.

You don’t have to close the session if you need your phone for something else at any time during the session. Simply drag the top of the screen to the lower right. Now you can still see your session in a small separate window while answering e-mails.

Please note the session continues when you go back to the home window without pressing the red button! This is so you can change privacy or other settings during the session – which you can find in the top left corner or by swiping from the left of the screen. There’s also a tutorial that guides you through the AnyDesk app. For more information on settings, click here. (https://support.anydesk.com/Android_App#Settings_and_Menu_Tab)

If you’re done helping your co-worker and you’ve closed the connection, you’ll see the remote device you recently connected to is saved in your speed dial. Next time your co-worker needs help, you don’t need to ask them for their ID and alias again. Or, to connect even faster, simply drop your colleague’s icon in the address book to the home screen of your Android device by long-pressing the AnyDesk icon. That way the next time you tap on the icon it directly establishes a connection to your co-worker.

Now you can finally lean back and enjoy the rest of your train ride. Don’t stress about any files you forgot on your office computer because you can access them at any time using AnyDesk.